We inherently believe in the below quote:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
Total Office Solutions know how important good quality field service support is to its clients, and is why our service technicians are all trained to the highest possible standard on all products. We only supply and fit genuine or Katun accredited parts for Ricoh / Gestetner / Infotec / Nashuatec / Kyocera-Mita and Canon copiers, to ensure optimum performance and reliability.
We have a team of highly dedicated highly trained and experienced Technicians who effectively handle and serve the service needs of our 4000+ copier clients. In addition to this, we employ a great team of experienced technicians who specialize in tackling any technical difficulties a customer may come across.
Although we have always remained focused on the ever-developing office environment, we have embraced the technological revolution and remain committed to providing our customers with a service support of which we are proud. It has always been clear to us that it is only once we have supplied equipment that the long-term relationship actually starts. In order to maintain this long term relationship, it is important to keep our customers at peace by offering the option of investing in a service contract.
We at Total Office Solutions share a passion for satisfying customers, an intense focus on teamwork, speed and agility, and a commitment to trust and respect for all individuals. In order to earn respect and loyalty, we must provide products, services and solutions of the highest quality whilst delivering more value to our customers.
In terms of quality, Total Office Solutions (E.A) Ltd offers quality products at an economical price with the after sales service, warranty and support that you would expect from a professional outfit.
With our consumables range from Laser Toners to Ink Cartridges to Photocopier toners, our philosophy is to find and continue to develop the highest grade factories at the most competitive prices, and offer you a product that is as close to the OEM product as possible.
Since your confidence in our products is of utmost importance we offer a no quibble guarantee on all our consumables with a money back guarantee if you are not 100% satisfied